Returns

Returns Policy

Returns of products charged by the company:

Return of products charged by the company can be made in all cases in which the order is executed incorrectly, in case of delivery of an item other than the one ordered, by type or quantity, or in case of delivery the item has damaged packaging , in whole or in part. In this case, the customer must either not accept the receipt of the product from the beginning, or request its return, after consultation with the company. Products must be returned in the condition received by the customer. In case they are not returned, at the time agreed upon after consultation with the company, then our online store is entitled not to accept the return and therefore to refuse the replacement. In all cases, the return of the product to be replaced must be made together with all the documents that accompanied the product and its complete packaging.
The return of the products with a charge of the company will be done either by means of transport of the company (within the Attica basin), or by courier, or to our physical store, after consultation of the customer himself with the staff of our online store.
The return of the products will be accepted within thirty (30) calendar days from their delivery to the customer (does not apply to seasonal products which must be returned within 7 calendar days).
In case the product is found to be of poor-defective quality, the customer has the right to return the product, in accordance with the provisions of the relevant legislation.
In case of return of the products, and provided that the products have been previously received and checked by the company, the refund to the customer will be made by refunding the credit card charge, which will be done by the company and in case return in cash, the payment will be made by transfer to his account, within seven (7) calendar days.
In case the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of his claim. against the customer.

Returns of products charged by the customer:

Return of products charged by the customer can be made in cases where the customer for any reason other than the above, changed his mind and no longer wishes to purchase the product, provided that the withdrawal deadline mentioned below has not expired. The return of the products can be done either by the customer himself in any store, or by sending them, the customer will be charged with their shipping costs, after consultation with the staff of our online store. In both cases mentioned above, the product must be in excellent condition together with all the original documents that accompanied the product and its complete packaging.
In case of return of the products, and provided that the products have been previously received and checked by the company, the refund to the customer will be made in the case of payment by credit card, with a refund of the credit card charge, which will is made by the company and in case of cash payment, the payment will be made by transfer to his account, within seven (7) calendar days.
In case the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of his claim. against the customer.